BryanChoy.com

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CUSTOMER SERVICE

Apr 2021 - Present

GLOBAL VISION MULTIMEDIA PTE. LTD

Multimedia Support Manager

Provide customer support by implementing and deploying Cisco video conferencing solutions, and operating all aspects of audio visual, video conference, display and presentation technologies.
Assist to record, edit and publish events using UbiCast media solutions, and providing time-sensitive logistical support for internal Townhalls, and external Investment Forum events.
Carry out routine testing of equipment to diagnose, log and report operational faults.
Diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.

Feb 2017 - Apr 2018

(1 year 2 months)

UBER TECHNOLOGIES INC.

Affiliated Driver (Part-Time)

Assist passengers with embarking and disembarking; including loading and unload of luggage when available.
Navigation to customers’ destination in a prompt and safe manner.
Fostering a kinder community through positive social interactions.

Jun 2004 - May 2005

(11 months)

CITIBANK SINGAPORE LTD.

Citibank Online Advisor

Meeting customers to demonstrate Citibank’s Internet Banking facilities.
Troubleshooting technical difficulties experienced by customers.
Conversion of customers to utilizing Internet Banking services.

MARKETING & BUSINESS DEVELOPMENT

Jul 2019 - Feb 2020

(7 months)

MOOF MALA XIANG GUO – INDONESIA-BASED ASIAN RESTAURANT Instagram Facebook MoofBandung.com

Managing Partner – Media Management

Conceptualize original website design ideas, with Search Engine Optimization, to bring simplicity and user friendliness to complex roadblocks.
Tracking webpage traffic with Google Analytics; regularly monitoring and responding to customer feedback.
Established task management using MeisterTask; Keeping stakeholders updated on progress by synchronizing communication and on expected timeframes.
Develop illustrations using Adobe Photoshop & Illustrator, ensuring final graphics and layouts are visually appealing and on-brand for use across various media.
Design and implementing promotion campaigns with location-based advertising on Instagram & Facebook; using the in-built dashboard to track conversation and monitor sales.

Sep 2009 - Sep 2011

(2 years)

CHARTIS SINGAPORE INSURANCE PTE. LTD. (CURRENTLY AIG ASIA PACIFIC INSURANCE PTE LTD)

Business Development Executive – A&H Department (Travel Unit)

Developing new web-based channels of product distribution, and the implementation of proprietary technology to these initiatives.
Managing the processes and acting as liaison with stakeholders to ensure that the activities identified are carried out within the established timeframes.
Conduct trainings with distribution team to educate on product changes and improve product confidence.
Monitoring online channel performance, and developing effective web-based marketing and promotional campaigns to achieve sales targets.

FOOD & BEVERAGE SERVICE

Mar 2019 - Mar 2020

(1 year)

MR MADELEINE – PATISSERIE ESTABLISHED BY VAN GOH PATISSERIE PTE LTD

Operations Assistant

DAILY DUTIES INCLUDE:
- Receiving payments by cash or automatic debits, and issue receipts, refunds, or change due to customers.
- Answering customers’ questions, and provide information on products.
- Ensuring all daily duties and administration are completed effectively within time frames, and daily closing collection of cash reconciles with total sales.
- Assisting chef with daily tasks by ensuring hygiene, managing inventory, and product quality control.
ADDITIONAL DUTIES INCLUDE:
- Reprogramming SHARP cash register to facilitate seamless daily operation.
- Contributor to website, using Wix for website design and development, photography, and content generation.

Mar 2016 - Feb 2019

(2 years 11 months)

THE TUCKSHOP – F&B ESTABLISHED BY SERENDIPITY 5 PTE LTD

Bartender (Casual)

Preparing and serving beverages to patrons, directly or through wait staff.
Collecting payments and balancing cash receipts.
Maintaining and providing high quality products and service to customers.

Dec 2011 - Oct 2013

(1 year 10 months)

MR PUNCH ROOFTOP BAR – F&B ESTABLISHED BY MINT – MUSEUM OF TOYS

Bartender (Part-Time)

Mixing and serving beverages to patrons, directly or through wait staff.
Collecting payment and balancing cash receipts.
Maintaining quality service and good rapport with customers.

Sep 2006 - Sep 2008

(2 years)

WAGAMAMA – BRITISH-HQ ASIAN RESTAURANT CHAIN

Team Leader

Promote and maintaining company standards of quality, service, presentation, and cleanliness.
Ensure and assisting in the development of existing and new team members through training, coaching, and feedback on their development.
Controlling the pace of service and ensuring good rapport with customers.
Ensuring all duties and daily administration are completed within the time frames, and to actively respond to customer queries.

Education

2006 - 2008

Royal Melbourne Institute of Technology (RMIT)

BACHELOR OF COMMUNICATIONS

Attained BA in Professional Communications, with Distinction

1999 - 2001

Saint Andrew's Junior College (SAJC)

GCE ‘A’ LEVELS

Completed Singapore-Cambridge GCE 'A' Levels examination.

1995 - 1998

Saint Andrew's Junior College (SAJC)

GCE ‘O’ LEVELS

Completed Singapore-Cambridge GCE 'O' Levels examination.

1989 - 1994

De La Salle School

PRIMARY SCHOOL LEAVING EXAMINATION (PSLE)

Completed Primary School Leaving Examination.

Awards & Certifications

2009 - 2010

Singapore College of Insurance (SCI)

GENERAL INSURANCE AND RISK MANAGEMENT

Attained a diploma in General Insurance and Risk Management.

2016 - 2019

Republic of Singapore Navy - Naval Diving Unit (NDU)

CERTIFICATE OF APPRECIATION

Awarded for participation in the ROVERS Scheme.

2005 - 2006