Resume

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CUSTOMER SERVICE

Apr 2021 - Present

GLOBAL VISION MULTIMEDIA PTE. LTD

Multimedia Support Manager
  • Provide customer support by implementing and deploying Cisco video conferencing solutions, and operating all aspects of audio visual, video conference, display and presentation technologies.
  • Assist to record, edit and publish events using UbiCast media solutions, and providing time-sensitive logistical support for internal Townhalls, and external Investment Forum events.
  • Carry out routine testing of equipment to diagnose, log and report operational faults.
  • Diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.
Feb 2017 - Apr 2018
(1 year 2 months)

UBER TECHNOLOGIES INC.

Affiliated Driver (Part-Time)
  • Assist passengers with embarking and disembarking; including loading and unload of luggage when available.
  • Navigation to customers’ destination in a prompt and safe manner.
  • Fostering a kinder community through positive social interactions.
Jun 2004 - May 2005
(11 months)

CITIBANK SINGAPORE LTD.

Citibank Online Advisor
  • Meeting customers to demonstrate Citibank’s Internet Banking facilities.
  • Troubleshooting technical difficulties experienced by customers.
  • Conversion of customers to utilizing Internet Banking services.

MARKETING & BUSINESS DEVELOPMENT

Jul 2019 - Feb 2020
(7 months)

MOOF MALA XIANG GUO – INDONESIA-BASED ASIAN RESTAURANT   Instagram Facebook MoofBandung.com

Managing Partner – Media Management
  • Conceptualize original website design ideas, with Search Engine Optimization, to bring simplicity and user friendliness to complex roadblocks.
  • Tracking webpage traffic with Google Analytics; regularly monitoring and responding to customer feedback.
  • Established task management using MeisterTask; Keeping stakeholders updated on progress by synchronizing communication and on expected timeframes.
  • Develop illustrations using Adobe Photoshop & Illustrator, ensuring final graphics and layouts are visually appealing and on-brand for use across various media.
  • Design and implementing promotion campaigns with location-based advertising on Instagram & Facebook; using the in-built dashboard to track conversation and monitor sales.
Sep 2009 - Sep 2011
(2 years)

CHARTIS SINGAPORE INSURANCE PTE. LTD. (CURRENTLY AIG ASIA PACIFIC INSURANCE PTE LTD)

Business Development Executive – A&H Department (Travel Unit)
  • Developing new web-based channels of product distribution, and the implementation of proprietary technology to these initiatives.
  • Managing the processes and acting as liaison with stakeholders to ensure that the activities identified are carried out within the established timeframes.
  • Conduct trainings with distribution team to educate on product changes and improve product confidence.
  • Monitoring online channel performance, and developing effective web-based marketing and promotional campaigns to achieve sales targets.

FOOD & BEVERAGE SERVICE

Mar 2019 - Mar 2020
(1 year)

MR MADELEINE – PATISSERIE ESTABLISHED BY VAN GOH PATISSERIE PTE LTD

Operations Assistant
  • DAILY DUTIES INCLUDE:
    • Receiving payments by cash or automatic debits, and issue receipts, refunds, or change due to customers.
    • Answering customers’ questions, and provide information on products.
    • Ensuring all daily duties and administration are completed effectively within time frames, and daily closing collection of cash reconciles with total sales.
    • Assisting chef with daily tasks by ensuring hygiene, managing inventory, and product quality control.
    ADDITIONAL DUTIES INCLUDE:
    • Reprogramming SHARP cash register to facilitate seamless daily operation.
    • Contributor to website, using Wix for website design and development, photography, and content generation.
Mar 2016 - Feb 2019
(2 years 11 months)

THE TUCKSHOP – F&B ESTABLISHED BY SERENDIPITY 5 PTE LTD

Bartender (Casual)
  • Preparing and serving beverages to patrons, directly or through wait staff.
  • Collecting payments and balancing cash receipts.
  • Maintaining and providing high quality products and service to customers.
Dec 2011 - Oct 2013
(1 year 10 months)

MR PUNCH ROOFTOP BAR – F&B ESTABLISHED BY MINT – MUSEUM OF TOYS

Bartender (Part-Time)
  • Mixing and serving beverages to patrons, directly or through wait staff.
  • Collecting payment and balancing cash receipts.
  • Maintaining quality service and good rapport with customers.
Sep 2006 - Sep 2008
(2 years)

WAGAMAMA – BRITISH-HQ ASIAN RESTAURANT CHAIN

Team Leader
  • Promote and maintaining company standards of quality, service, presentation, and cleanliness.
  • Ensure and assisting in the development of existing and new team members through training, coaching, and feedback on their development.
  • Controlling the pace of service and ensuring good rapport with customers.
  • Ensuring all duties and daily administration are completed within the time frames, and to actively respond to customer queries.

Education

2006 - 2008
Royal Melbourne Institute of Technology (RMIT)

BACHELOR OF COMMUNICATIONS

Attained BA in Professional Communications, with Distinction

1999 - 2001
Saint Andrew's Junior College (SAJC)

GCE ‘A’ LEVELS

Completed Singapore-Cambridge GCE 'A' Levels examination.

1995 - 1998
Saint Andrew's Junior College (SAJC)

GCE ‘O’ LEVELS

Completed Singapore-Cambridge GCE 'O' Levels examination.

1989 - 1994
De La Salle School

PRIMARY SCHOOL LEAVING EXAMINATION (PSLE)

Completed Primary School Leaving Examination.

Awards & Certifications

2009 - 2010
Singapore College of Insurance (SCI)

GENERAL INSURANCE AND RISK MANAGEMENT

Attained a diploma in General Insurance and Risk Management.

2016 - 2019
Republic of Singapore Navy - Naval Diving Unit (NDU)

CERTIFICATE OF APPRECIATION

Awarded for participation in the ROVERS Scheme.

2005 - 2006
Royal Melbourne Institute of Technology (RMIT)

MEDIA AND COMMUNICATION

Completed foundation studies for media and communication.

2002 - 2004
Republic of Singapore Navy - Naval Diving Unit (NDU)

Advanced Open Water Diver

Certified Advanced Open Water Diver, with the rank of Corporal.

Language Proficiency

English (Spoken & Written)

90%

Mandarin (Spoken)

65%

Cantonese (Spoken)

65%

Media & Communication Skills

Copywriting & Editing

90%

Writing & Conducting Interviews

90%

Video/Image Editing

80%

Camera Operation

80%

Applications

  • Cisco Webex
  • UbiCast
  • Adobe Photoshop
  • Adobe Illustrator
  • DaVinci Resolve
  • Final Cut Pro
  • Microsoft Office
  • WordPress
  • Confluence