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Bryan Choy
Multimedia Support Manager
Business Developer
Gamer
Flâneur
About Me
An eloquent and persuasive individual with competent degree of spoken and written communication skills; Specializing in web-based marketing and business development, with a combined experience of over 12 years in Customer Service, Finance, and the Food & Beverage industry.
Actively pursuing and keeping up-to-date with the tools of technology, current events & international relations, and ongoing trends of media & communications.
Interests
Film & Television
Wanton Mee (2015)
Theatrical Performances
The Curious Incident of the Dog in the Night-Time
Photography & Videography
Mala on the Roof
Reading
1984
Travelling
South Korea
Digital & Tabletop Gaming
World of Warcraft
Resume
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CUSTOMER SERVICE
Apr 2021 - Present
GLOBAL VISION MULTIMEDIA PTE. LTD
Multimedia Support Manager
- Provide customer support by implementing and deploying Cisco video conferencing solutions, and operating all aspects of audio visual, video conference, display and presentation technologies.
- Assist to record, edit and publish events using UbiCast media solutions, and providing time-sensitive logistical support for internal Townhalls, and external Investment Forum events.
- Carry out routine testing of equipment to diagnose, log and report operational faults.
- Diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum.
Feb 2017 - Apr 2018
(1 year 2 months)UBER TECHNOLOGIES INC.
Affiliated Driver (Part-Time)
- Assist passengers with embarking and disembarking; including loading and unload of luggage when available.
- Navigation to customers’ destination in a prompt and safe manner.
- Fostering a kinder community through positive social interactions.
Jun 2004 - May 2005
(11 months)CITIBANK SINGAPORE LTD.
Citibank Online Advisor
- Meeting customers to demonstrate Citibank’s Internet Banking facilities.
- Troubleshooting technical difficulties experienced by customers.
- Conversion of customers to utilizing Internet Banking services.
MARKETING & BUSINESS DEVELOPMENT
Jul 2019 - Feb 2020
(7 months)MOOF MALA XIANG GUO – INDONESIA-BASED ASIAN RESTAURANT Instagram Facebook MoofBandung.com
Managing Partner – Media Management
- Conceptualize original website design ideas, with Search Engine Optimization, to bring simplicity and user friendliness to complex roadblocks.
- Tracking webpage traffic with Google Analytics; regularly monitoring and responding to customer feedback.
- Established task management using MeisterTask; Keeping stakeholders updated on progress by synchronizing communication and on expected timeframes.
- Develop illustrations using Adobe Photoshop & Illustrator, ensuring final graphics and layouts are visually appealing and on-brand for use across various media.
- Design and implementing promotion campaigns with location-based advertising on Instagram & Facebook; using the in-built dashboard to track conversation and monitor sales.
Sep 2009 - Sep 2011
(2 years)CHARTIS SINGAPORE INSURANCE PTE. LTD. (CURRENTLY AIG ASIA PACIFIC INSURANCE PTE LTD)
Business Development Executive – A&H Department (Travel Unit)
- Developing new web-based channels of product distribution, and the implementation of proprietary technology to these initiatives.
- Managing the processes and acting as liaison with stakeholders to ensure that the activities identified are carried out within the established timeframes.
- Conduct trainings with distribution team to educate on product changes and improve product confidence.
- Monitoring online channel performance, and developing effective web-based marketing and promotional campaigns to achieve sales targets.
FOOD & BEVERAGE SERVICE
Mar 2019 - Mar 2020
(1 year)MR MADELEINE – PATISSERIE ESTABLISHED BY VAN GOH PATISSERIE PTE LTD
Operations Assistant
DAILY DUTIES INCLUDE:
- Receiving payments by cash or automatic debits, and issue receipts, refunds, or change due to customers.
- Answering customers’ questions, and provide information on products.
- Ensuring all daily duties and administration are completed effectively within time frames, and daily closing collection of cash reconciles with total sales.
- Assisting chef with daily tasks by ensuring hygiene, managing inventory, and product quality control.
ADDITIONAL DUTIES INCLUDE:
- Reprogramming SHARP cash register to facilitate seamless daily operation.
- Contributor to website, using Wix for website design and development, photography, and content generation.
Mar 2016 - Feb 2019
(2 years 11 months)THE TUCKSHOP – F&B ESTABLISHED BY SERENDIPITY 5 PTE LTD
Bartender (Casual)
- Preparing and serving beverages to patrons, directly or through wait staff.
- Collecting payments and balancing cash receipts.
- Maintaining and providing high quality products and service to customers.
Dec 2011 - Oct 2013
(1 year 10 months)MR PUNCH ROOFTOP BAR – F&B ESTABLISHED BY MINT – MUSEUM OF TOYS
Bartender (Part-Time)
- Mixing and serving beverages to patrons, directly or through wait staff.
- Collecting payment and balancing cash receipts.
- Maintaining quality service and good rapport with customers.
Sep 2006 - Sep 2008
(2 years)WAGAMAMA – BRITISH-HQ ASIAN RESTAURANT CHAIN
Team Leader
- Promote and maintaining company standards of quality, service, presentation, and cleanliness.
- Ensure and assisting in the development of existing and new team members through training, coaching, and feedback on their development.
- Controlling the pace of service and ensuring good rapport with customers.
- Ensuring all duties and daily administration are completed within the time frames, and to actively respond to customer queries.
Education
2006 - 2008
Royal Melbourne Institute of Technology (RMIT)BACHELOR OF COMMUNICATIONS
Attained BA in Professional Communications, with Distinction
1999 - 2001
Saint Andrew's Junior College (SAJC)GCE ‘A’ LEVELS
Completed Singapore-Cambridge GCE 'A' Levels examination.
1995 - 1998
Saint Andrew's Junior College (SAJC)GCE ‘O’ LEVELS
Completed Singapore-Cambridge GCE 'O' Levels examination.
1989 - 1994
De La Salle SchoolPRIMARY SCHOOL LEAVING EXAMINATION (PSLE)
Completed Primary School Leaving Examination.
Awards & Certifications
2009 - 2010
Singapore College of Insurance (SCI)GENERAL INSURANCE AND RISK MANAGEMENT
Attained a diploma in General Insurance and Risk Management.
2016 - 2019
Republic of Singapore Navy - Naval Diving Unit (NDU)CERTIFICATE OF APPRECIATION
Awarded for participation in the ROVERS Scheme.
2005 - 2006
Royal Melbourne Institute of Technology (RMIT)MEDIA AND COMMUNICATION
Completed foundation studies for media and communication.
2002 - 2004
Republic of Singapore Navy - Naval Diving Unit (NDU)Advanced Open Water Diver
Certified Advanced Open Water Diver, with the rank of Corporal.
Language Proficiency
English (Spoken & Written)
90%
Mandarin (Spoken)
65%
Cantonese (Spoken)
65%
Media & Communication Skills
Copywriting & Editing
90%
Writing & Conducting Interviews
90%
Video/Image Editing
80%
Camera Operation
80%
Applications
- Cisco Webex
- UbiCast
- Adobe Photoshop
- Adobe Illustrator
- DaVinci Resolve
- Final Cut Pro
- Microsoft Office
- WordPress
- Confluence
The Reel
Lights, Camera, Action!
Play Video
Mala on the Roof (2019)
Advertisement
Director of Photography, Editor
Play Video
Night Night (2018)
Drama, Short Film
Talent
Play Video
The Purple Men (2018)
PSA, Satire
Talent
Play Video
Parable about a Wall (2008)
Drama, Short Film
Director of Photography
Play Video
Pointe of Interest (2008)
Documentary, Interest Piece
Producer
Play Video
Selves (2008)
Drama, Exercise, SFX
Talent
Play Video
How secure is your home? (2008)
Newsreel
Director of Photography, Editor
Play Video
Geylang (2007)
Machinima, Satire
Director of Photography, Editor, Scriptwriter, Set Designer, Talent
Play Video
The Video (2004)
Drama, Short Film
Talent
Travelogue
Musings of a travelling flâneur
07 Feb 2019
Travel broadening minds
08 Nov 2018
Magnificent Mount Fuji
03 Jan 2017